Profile Support
Fast, helpful support before and after your purchase.
We are here for product questions, order updates, setup help, warranty, and upgrades. Reach a real person from the LUNE team in the UAE.
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How Can We Help?
Choose the support route that fits what you need.
Helpful guides and information
Support Topics
FAQ
Frequently Asked Questions
PC Parts Explained Simply
What does the GPU do?
The GPU handles game visuals and has the biggest effect on FPS, graphics quality, and resolution.
What does the CPU do?
The CPU runs game logic, Windows, applications, and the instructions that keep the whole PC responsive.
What does RAM do?
RAM keeps games, apps, browser tabs, and background tools running smoothly at the same time.
What matters most for gaming?
The GPU usually has the largest effect on gaming performance, supported by a balanced CPU and enough RAM.
Buying & Customization
Can I request a fully custom build?
Yes. Contact LUNE for a custom quote if the three configurator tiers do not meet your needs.
Are all components new?
Yes. LUNE uses new components from established suppliers and distributors.
Can I customize my build?
Yes. Use the configurator for supported choices or message LUNE for a custom request.
Is assembly included in the price?
Yes. Assembly, cable management, testing, and quality assurance are included.
Performance & Software
Does the PC include Windows?
Yes. LUNE PCs arrive with Windows 11 installed and ready for first-time setup.
Are benchmark estimates guaranteed?
No. FPS varies with settings, drivers, game updates, temperatures, and background applications.
Can I upgrade later?
Yes. LUNE systems are designed with compatible future upgrades in mind.
Delivery & Ordering
Do you deliver across the UAE?
Yes. Delivery is available across all seven emirates, with the fee shown during checkout.
How long does delivery take?
Timing depends on part availability, build queue, testing, and delivery location. LUNE confirms the estimate for each order.
Where can I view my order?
Sign in through My Account to view available WooCommerce order details and status.
Warranty & Support
What warranty do you offer?
Configured PCs include a one-year supplier and component warranty, with a three-year total coverage add-on available.
Do you provide after-purchase support?
Yes. LUNE provides setup and troubleshooting guidance after delivery.
Can I request an upgrade through WhatsApp?
Yes. LUNE can review compatibility, availability, and pricing for an upgrade request.
Still need help?
Contact the LUNE team and we will help you choose, configure, or troubleshoot your PC.
UAE Delivery
1-3 Year Warranty
Secure Checkout
WhatsApp Support